Trading Platform Support Engineer

On behalf of our client, a leading financial services company, we are seeking a highly motivated and responsible Trading Platform Support Engineer to join the team.

Responsibilities:

• Identifying software solutions.

• Troubleshooting technical issues.

• Diagnosing and identifying bugs.

• Speaking to employees to quickly get to the root of their problem.

• Providing timely and accurate employee feedback.

• Talking employees through a series of actions to resolve a problem.

• Following up with employees to ensure the problem is resolved.

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Review Logs and understand the issue

• Monitoring alerts and Dashboards

Qualifications/Experience:

• BSc in Computer Science or related field.

• Basic understanding of Javascript and Python

• Knowledge in Metatrader platforms and networking

• Confident with SQL and writing database queries

• Excellent knowledge of software and application design and architecture.

• A technical mindset with great attention to detail.

• Understanding of software quality assurance principles.

• Experience with software development lifecycle (SDLC) processes.

• Experience with service-oriented architecture (SOA).

• Prior experience in tech support, desktop support, or a similar role.

• Proficiency in Windows/Linux/Mac OS.

• Experience with remote desktop applications and help desk software.

• Experience in Logs Monitoring tools like Grafana

• Attention to detail and good problem-solving skills.

• Excellent interpersonal skills.

• Good written and verbal communication skills

• Understanding of web security standards and best practices.

• CRM knowledge will be a plus

• Experience with Tech Support on L1 and L2 level

• Able to review Logs and understand the issue

• Ability to perform root cause analysis and reports

• Keen to work with dashboards and alerts and how to respond to those on a timely manner

• Able to work under pressure when issues occur

What’s offered:

• Permanent role at a fast-growing, multinational company

• Competitive salaries and benefits

• Hybrid work setup

• Supportive and collaborative environment

• Unlimited opportunities for growth and development