Operating Manager at Payment Company

Role Overview

The Operating Manager will be responsible for leading and integrating the company’s core operational and commercial functions, including Sales, Marketing, and Customer Experience / After-Sales Operations.

The role requires a strong operational leader with a commercial mindset, capable of managing scale, driving performance, and ensuring alignment across functions in a regulated financial environment.

Key Responsibilities

1.⁠ ⁠Business Operations & Execution

•⁠ ⁠Oversee day-to-day operations across all commercial and customer-facing functions.

•⁠ ⁠Translate the company’s strategic objectives into executable operational plans.

•⁠ ⁠Ensure operational efficiency, service quality, and cost optimization.

•⁠ ⁠Establish and monitor KPIs across departments and drive performance improvement.

2.⁠ ⁠Sales Leadership

•⁠ ⁠Lead and scale the Sales function, including B2B and merchant acquisition channels.

•⁠ ⁠Define sales strategy, targets, incentive structures, and pipeline management.

•⁠ ⁠Work closely with Marketing to align demand generation with revenue objectives.

•⁠ ⁠Drive partnerships and strategic alliances that support business growth.

3.⁠ ⁠Marketing Oversight

•⁠ ⁠Oversee Marketing strategy including brand positioning, digital marketing, product launches, and market penetration.

•⁠ ⁠Ensure consistent brand messaging aligned with regulatory and corporate standards.

•⁠ ⁠Use data-driven insights to optimize customer acquisition cost and lifetime value.

4.⁠ ⁠Customer Experience & After-Sales

•⁠ ⁠Own the end-to-end customer journey, from onboarding to post-sales support.

•⁠ ⁠Ensure high service standards, customer satisfaction, and retention.

•⁠ ⁠Oversee customer support operations, complaint handling, and SLA management.

•⁠ ⁠Implement feedback loops to continuously improve products and services.

5.⁠ ⁠Business Development & Growth

•⁠ ⁠Identify, evaluate, and drive new business opportunities, partnerships, and revenue streams.

•⁠ ⁠Lead commercial negotiations and contribute to contract structuring and onboarding of partners.

•⁠ ⁠Support product and market expansion initiatives through close coordination with internal teams.

•⁠ ⁠Monitor market trends, competitor activity, and customer needs to inform growth strategies.

•⁠ ⁠Drive initiatives that increase market penetration, usage, and customer lifetime value.

6.⁠ ⁠Governance, Risk & Compliance (Operational View)

•⁠ ⁠Ensure operational alignment with regulatory requirements set by Saudi regulators.

•⁠ ⁠Collaborate with Compliance, Risk, and Finance teams to maintain operational controls.

•⁠ ⁠Support audits, reporting, and regulatory reviews from an operational standpoint.

7.⁠ ⁠Strategic Contribution

•⁠ ⁠Contribute to business planning, budgeting, and growth forecasting.

•⁠ ⁠Support executive management with insights on operational scalability, commercial performance, and growth opportunities.

•⁠ ⁠Participate in defining and executing medium- to long-term business initiatives.

8.⁠ ⁠Reporting & Performance Management

•⁠ ⁠Prepare operational and performance reports for executive management.

•⁠ ⁠Use data and insights to drive decision-making and operational improvements.

•⁠ ⁠Identify risks, gaps, and growth opportunities across functions.

Experience

•⁠ ⁠8–12+ years of progressive experience in operations, commercial leadership, or general management in payment services.

•⁠ ⁠Proven experience managing Sales, Marketing, and Customer Operations under one structure.

•⁠ ⁠Experience operating in Saudi Arabia is highly preferred.

Skills & Competencies

•⁠ ⁠Strong operational and commercial mindset with strategic vision.

•⁠ ⁠Ability to scale teams, processes, and revenue in high-growth environments.

•⁠ ⁠Excellent leadership, stakeholder management, and communication skills.

•⁠ ⁠Data-driven decision maker with solid KPI and performance management experience.

•⁠ ⁠High integrity, governance awareness, and regulatory sensitivity.

Education

•⁠ ⁠Bachelor’s degree in Business Administration, Engineering, Finance, or related field.

•⁠ ⁠MBA or executive education is a strong advantage.